TRANSFORMING HOW BUSINESSES WORK
Wherever your business operates—the office, at home, on-site—it’s important that employees are equipped with the right tools to be productive and communicate with colleagues and clients from anywhere. Equally important is ensuring a safe, productive work environment that is good for your business and great for people. Bring your teams and customers together on one of the most inclusive integrated intelligent business communications platforms and adopt digital workplace strategies to create environments that maximize employee productivity, well-being, and safety.
Unified
Communications
Fully integrated intelligent business phone system with video, chat, file sharing, contact center, and more.
Contact
Center
Customizable intelligent contact center with customer integrations, workforce optimization, and more.
Video
Conferencing
Video conferencing solution with built-in collaboration tools for any size business.
File Sharing and
Collaboration
File sharing, co-editing, and collaboration with real-time file backup and antivirus protection.
Easy to set up, manage,
and use your phone system
Get started quickly using your current phone number and preconfigured phones to connect to the Internet in no time. No complex hardware is required.
- With the integration of 100+ enterprise-grade features, industry-leading network call quality, and uptime.
- System management and call reporting features are handled from a single web-based portal.
STAYING CONNECTED &
PRODUCTIVE
UNIVERGE BLUE CONNECT combines your phone system, chat, video, screen sharing, file management and conference calling into a seamless experience that fits your business size, needs, and work style. Get customizable, scalable cloud-based services for your business backed by NEC Stress-Free Cloud Experience.
- Allows mobile devices to become part of the CONNECT phone system.
- Increases workforce flexibility with accessibility virtually anywhere, anytime, and on any device.
- Transcribes recorded calls/meetings and voicemail messages to text to increase efficiency and productivity. It is powered by UNIVERGE BLUE PULSE™ artificial intelligence (AI).
- It integrates chat, text messaging, video conferencing, screen sharing, file sharing, and file backup for greater productivity and collaboration.
- Built-in Generative AI tool integrated into chat as a contact for quick and easy access to information.
- Extends video conferencing capabilities to conference rooms to keep in-office and remote workers connected.
Integrated with
ENGAGE
- One seamless cloud solution with a single user interface – merging User Experience (UX) efficiency with Customer Experience (CX) enablement
- Drive even more employee productivity and a better customer experience by accessing advanced call features within CONNECT.
- Take advantage of ENGAGE’s AI features, like transcription analysis, powered by UNIVERGE BLUE PULSE, to further enhance the overall customer experience.
The perfect complement
To Microsoft Teams
- Powerful Phone System: Seamlessly add award-winning cloud voice to Teams and get the features, reliability, and flexibility your business needs.
- Seamless Integration: CONNECT is embedded directly within the native Teams interface to complement your Teams communications experience.
- Advanced Features: CONNECT includes the advanced features your business needs to ensure your customers can communicate with your company however and whenever they need.
EXTEND YOUR NEW OR EXISTING NEC PHONE SYSTEM TO THE CLOUD
Turn every place into a flexible workspace with UNIVERGE BLUE CONNECT BRIDGE – Your BRIDGE to the Cloud! Extend your new and/or existing NEC phone system investment with cloud-based voice via desktop and mobile apps creating a seamless all-in-one unified communications platform.
- The best of both – on-prem and cloud – a complete hybrid solution to meet all your business communications needs
- Whether an NEC phone system is new or existing, CONNECT BRIDGE extends it to the cloud to enable collaboration in the office, at home, or anywhere in between with integrated video conferencing, chat, and file sharing / backup
- User-friendly apps are easy to set up and install – all you need is an internet connection
- Keep your numbers, protect your investment while adding additional tools your teams need to communicate and collaborate
- Enjoy one low, monthly, per user fee from the provider you already trust with your business communications – NEC
COST
EFFICIENT
With UNIVERGE BLUE CONNECT, there is no phone system hardware to buy, install, manage, upgrade or replace.
- Service is based on the number of users, not the number of lines.
- Voice and data are consolidated into one network for centralized management.
- Flat, per-user rates include no extra or hidden fees but set monthly costs.
- 100+ enterprise-grade calling features are included in the service for optimal functionality.
INCREASE
TRANSPARENCY
UNIVERGE BLUE CONNECT Desktop and Mobile Applications make collaboration easier, on-site or remotely.
- Place calls, send chats and texts, share files and start a video conference regardless of location.
- Assign a single phone number as the main point of contact for centralized responsiveness.
- Transfer calls between devices without the fear of becoming disconnected.
- Allows teams to view availability (presence) and reach colleagues on their device of choice.
Preserve, Search and Retrieve
CONNECT Communications
With UNIVERGE BLUE ARCHIVE, securely capture your organization’s CONNECT calls, SMS, meetings, and chat conversations and ensure the information is easy to find whenever needed.
AUTOMATED DATA CAPTURE
UNIVERGE BLUE ARCHIVE integrates with CONNECT and automatically captures chat, SMS, meetings, and voice data without administrative or user action.
POWERFUL CONTEXTUAL SEARCH
It indexes both content and metadata, so users can access millions of files and refine searches using dozens of properties for results in seconds.
SEAMLESS INTEGRATION
Designed for NEC’s UNIVERGE BLUE, ARCHIVE deploys everything needed in minutes to enable compliant retention for CONNECT communications.
REGULATIONS AND COMPLIANCE
It supports HIPAA, FINRA, and MiFID II compliance programs, with optional WORM tamper-proof media storage to comply with SEC Rule 17a-4.
INTEGRATIONS
OUTSTANDING ALONE, EVEN BETTER
TOGETHER
Integrate communication workflows into the tools you use every day.
- Embed UNIVERGE BLUE CONNECT into productivity tools to automate business workflows and maximize employee efficiency.
- Streamline workflows – Save time from switching between applications.
- Easy to deploy – simple integration setup with step-by-step instructions.
- Easy to use with no training required.
