Introduction
In today's highly competitive hospitality industry, hoteliers constantly seek innovative ways to differentiate themselves and enhance their guests' experiences. Providing professional service, creating a rich guest experience, and ensuring seamless hotel operations are essential for building a solid reputation and fostering customer loyalty. A critical component in achieving these goals is a robust communication system that facilitates the automation of routine tasks and enables hotel staff to respond promptly to guests' needs from anywhere within the premises.
Matrix offers a comprehensive Hospitality Switching Solution tailored for hotels of all sizes, from small budget accommodations to luxurious establishments. Utilizing cutting-edge IP technology and state-of-the-art design, Matrix's solutions are scalable to meet both current and future communication demands. This system empowers hotel staff to enhance guest experiences and improve productivity through advanced features such as front desk management, PMS integration, staff mobility extensions, and personalized voicemail greetings.
Process Diagram
Applications of Multi-Location Video Surveillance:
Convenience For Guests
- Digital In-Room Directory: Access contact information for various departments, amenities, and local services.
- Direct Dialing: Effortlessly connect with reception, housekeeping, or other departments with a single tap.
- Voicemail Management: Check voicemails, receive transcripts (if available), and manage greetings.
- Restaurant Reservations: Book tables at on-site restaurants directly through the phone.
- Activity Booking: Schedule appointments or book activities offered by the hotel.
- Local Information: Explore on-site amenities, access local restaurant recommendations, and view nearby attractions.
Seamless Communication For Staff
- Internal Communication: Communicate instantly with colleagues across departments, ensuring seamless coordination.
- Guest Requests Management: Receive and manage guest requests efficiently, prioritizing and assigning tasks as needed.
- Housekeeping Status Update: Update room cleaning status in real-time for improved housekeeping logistics.
- Work Order Management: Submit and track work order requests for maintenance or repairs.
- Security Alerts: Receive real-time security alerts and notifications, response to emergencies.
- Inventory Management: Monitor and manage on-site inventory levels, streamlining restocking and ordering processes.
How It Works
PMS INTERFACE
Matrix Hospitality solutions have built-in hotel features and ready integration with Third Party PMS. PMS can interface with Matrix ETERNITY by serial communication or via Ethernet without any middleware.
Following is the list of PMS/HMS with ready integration to Matrix hotel-motel PBX.
• Micros Opera
• IDS
• RMS
• eZeeTechnosys-eZee
• Auto Clerk
• Acumen Software -HOTSOFT
• cHar
• Power Brain-Power HMS
• Infor (Amadeus)
CAS INTERFACE
Call accounting software facilitates easier and faster call cost calculation and helps in monitoring telephony costs. Matrix offers built-in call accounting software but hoteliers may intent to use Third Party call accounting software. Following is the list of CAS with ready integration to Matrix hotel-motel PBX.
MOBILITY EXTENSIONS FOR HOTEL STAFF
Hotel staff can quickly respond to guest requests from any corner of the hotel or its surroundings by using their smartphones, Wi-Fi SIP phones or IP-DECT phones as wireless service extensions. This in turn enhances guest responsiveness and improves staff reachability. Using this hospitality solution, hoteliers can leverage benefits such as:
• Single Number Reach
• Superior Voice Quality
• Multi-Party Conference
• Directory Access
• One-Touch Voice Mail
• Presence Indication
VOICE MAIL SYSTEM
Matrix Hospitality solution enhances guest experience by providing convenient access to voice messaging directly from the room phone. This integrated system combines voice mail, auto-attendant, and personalized greetings, offering advanced features that go beyond basic messaging capabilities.
Key Features of Mobility Solutions
- Web-based Front Desk Management: Innovative and easy-to-use front desk management is ideal for small and medium hotels where PMS is not used. Hotel Features Suite assists in completion of many functions of PMS.
- Check-In/Check-Out: On giving the Check-in command, a new guest account is created and dialling facility is enabled for the room along with other related status changes. At the same time, a unique guest number is generated. Now, when the check-out command is given, call details of the room are printed. The dialling facility is then locked along with other related status changes.
- Guest-in/Guest-out: This feature helps monitor the presence of guests, enabling the staff to offer prompt and quality services. For instance, when guests leave their rooms for some time, the operator can inform housekeeping to clean the room, replace consumables, and more. The Guest-out command allows only internal calls, helping to avoid the misuse of the telephone from the room by service personnel.
- Room Shift: Sometimes, guests need to be checked into a different room temporarily until their booked room is ready. If guests make calls from their temporary room, transferring the call details or telephony costs to their actual room can be tedious. Using Matrix's communication solution, call details and set reminders can be easily transferred to the actual room with a single command. This feature allows front desk executives to provide a consolidated statement to guests during check-out instead of two separate statements.
- Room Status Display: A single click from the front desk can give the status of total occupied rooms, vacant but not ready rooms, and vacant and ready rooms. This feature makes the entire process of room allocation convenient and less complicated for the front desk executives.
- Flexible Numbering: Management of regular hotel activities becomes easier if the room phone numbers match with the room numbers. Matrix ETERNITY offers a completely flexible numbering plan. Using these systems, users can mix up to six digits, ensuring that room phone numbers align with room numbers for straightforward management.
- Alarm Calls and Notifications: Guests can schedule alarm calls directly from their room phones or through front desk executives. They can select from a range of options including music, pre-recorded messages, or personalized greetings as their alarm call ringtone. Matrix ETERNITY supports managing up to 960 alarm calls concurrently. This functionality enables operators to monitor guest responses to alarm calls and ensure timely handling. It enhances customized service offerings, contributing to guest satisfaction and loyalty conversion for hoteliers.
- Floor Service Terminals: Each floor is equipped with unique service terminals, accessible through a shared access code. The system seamlessly connects guests to the service terminal of their respective floors, ensuring efficient and direct communication for enhanced convenience.
- Call Privilege Management: The call privilege feature allows operators to enable or restrict guests from dialing local or long-distance numbers from their hotel phones. Operators can manually configure this setting for individual guest room phones.
- Hotline Phones: Positioned in areas like the lobby and car parking, hotline phones enable guests or visitors to connect directly with the operator. They can book taxi services or obtain information simply by picking up the handset to contact the relevant personnel.
- Cutting-Edge IP Technology: Ensures reliable, high-quality communication.
Benefits of Unified Communication
- Improved Guest Satisfaction: Faster response times and personalized service enhance the overall guest experience.
- Increased Staff Productivity: Efficient communication tools allow staff to perform their duties more effectively.
- Operational Efficiency: Streamlined processes reduce delays and improve overall hotel operations.
- Cost Savings: Automation of routine tasks and efficient operations lead to cost savings in the long run.
- Flexibility and Agility: Allows businesses to adapt quickly to changing market conditions and customer demands by empowering employees with mobile access to critical resources.
- Emergency Communication: Seamless communication channels enable clear instructions and updates to be relayed to guests and staff during evacuations.
- Automated Alerts: Automatic alerts notify designated personnel and guests during emergencies, facilitating prompt evacuation and ensuring safety.
Conclusion
Hospitality Solutions
High Quality Products and Services
Streamline workflows with call accounting, unified communication tools, and hotel management software integration.
ETERNITY GENX
The Next-generation IP PBX System for Unified Communication
Beetel Cordless Phones
Cordless phones offer the superior calling experience of landline without the care for wires.
Beetel Landline Phones
Landline phones has a different level of convenience in the age of cellphones.
SPARSH VP210
Entry Level Gigabit IP Phone. 3 Feature Keys and Fixed Function Keys.
SPARSH VP510E
Built-in 16 DSS Keys for Feature, Line, and Extension
Digital Keyphone EON510
Premium Digital Key Phone. Build-in DSS Keys for Feature, Line, Extension.
ETERNITY MENX-LENX
The Next-generation IP PBX System for Unified Communication
ETERNITY PENX
Hybrid IP PBX for Small Business. Support for Multiple User Extensions and VoIP Users.
